FAQ

 About Products

 1.about packing

using simple packing, every set packed in a plastic bag, and 10 sets in a big plastic bag.

 2.about size

Please refer to " size " section in each product for more details.

 3.About the Material

We use high quality fabric which can be easily stretched, Please refer to “Why Choose This” for more details.

 

About Price and Payment

 1.about the price

Please refer to " price " section in each product for more details.

 2.the discount policy

We offer 3% discount if the total is above USD$1000 . if more than 2500USD ,having 5% discount. and more than USD$5000 , having 10% discount. ( not include delivery cost ,tax and VAT). The more you pay, the more you save.

 3.About loyalty discount or rewards scheme

Yes, we supply loyalty discount, we will calculate your monthly order volume. (without the shipping cost, tax and VAT). Once more than 2500USD, all the order which you place in the next month will have get 3% discount and more than 5000USD, get 5% discount at least, more than 10000US, get 10% discount.

 4.Our payment and bank remittance information.

We accept credit card, PayPal, etc, as the payment methods. If you don't have a PayPal account, can click the logo below to open one, then you can pay us fast, safely and easily!

 5. about payment time

General Payment must be made within 3 days of order. If there is any reason to delay payment, please communicate with us first. Thank you.

 

About Order

 1.Please add all the products you want into the shopping cart and then follow the instructions to complete the order form and submit, pay and getting your order number. ( Please record this order number for further inquiries ).

 2.After you finish the order, we will check soon and then send the order number to you within 48 hours.( If There are not any email from us within 48hours since you get the order number, there must be some problem incurred during the process of submitting your order. Please get in touch with us soon, thank you.)

 

 About Returns & Terms

We attach importance to the quality of product and services , so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

 1.How to deal with, If the item is defective?

We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.

 First: If the item is defective, please notify us within 3 days of delivery.

Second: please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.

Third: if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.

 2. Return or cancellation policy

In order to provide more convenient customer services, we accept returns and order cancellation within 24hours.

 

Track-Your-Order

Above all, thanks for placing order on our website www.easedress.com. Your satisfaction will be our greatest source of motivation.

We set the page to let you find corresponding express company's tracking method fleetly and hope it can help you complete the order tracking inquiry.

It means that we have shipped out your order when you receiving the tracking number. You can check the status of your package throughout the following express checking boxes promptly. Any questions, please contact us freely!